FAQ and troubleshooting

No. Your ledger lives on your phone and the app works offline. A Google account is only needed if you turn on Sync across devices.

Settings › Remove demo data. Your own records are kept. The option is only shown while demo data is present.

See the table in The six transaction types. In short: Pay money for spending from cash or a bank, Buy on credit for card purchases, Transfer money between your own accounts, and Receive money for money coming in.

The two sides of the transaction don't add up yet. Check the amounts of each item against the total. For an adjustment, make sure the increases (+) and decreases (−) offset each other. See the basic accounting equation.

The card payment was probably recorded as an expense. Edit it so the item is the credit card account (under Other accounts), not an expense. See Money spent isn't always an expense.

Once an account has amounts recorded, its currency is locked. Create a new account in the other currency and record a Transfer between the two. See Multi-currency.

An exchange rate is missing for that date. Open the account, tap the currency button (for example EUR → USD) and add the rate. See Multi-currency.

That's expected. Android groups alarms to save battery, so reminders and automatic posting arrive within about 10 minutes, or later while the phone is idle. The transaction keeps its scheduled date. See Scheduled and recurring transactions.

Open Google Drive › Shared with me in the picker and use the search box. If it's still missing, wait half a minute, and ask them to check that they added you. If the picker has no Drive entry at all, the Google Drive app is turned off: enable it in Android Settings › Apps › Drive. See Shared ledger.

Devices sync when the app is opened, after a change, and when you pull down on Transactions. Open the app on the other device, then pull down to refresh on yours.

It's in your own Google Drive, protected by your Google account. Accountant can only see the files it created or that you picked. We never receive your ledger. See the Privacy Policy.

No. Everything except the chat and AI insights works without it, and receipts can still be read by the basic on-device reader.

Check the key in Settings › AI features, and check your balance and limits in the provider's billing settings. See Setting up AI Accountant.

Large models can take minutes per reply on some phones. Try a smaller model, set Processor to Automatic, or use a cloud provider.

Open Settings › Bank alerts and check:

• Allow notification access isn't showing. If it is, tap it and turn access on.
• The account's switch is on, and its row names the bank. If it says "Set its bank in Bank details" or "Add its bank to its name", do that.
• The source (Text messages, Email or Bank and e-wallet apps) is on.
• Recent alerts says what happened to each alert. Hidden by Android means Android 15 hid the text, so record it yourself.

See Drafts from bank alerts.

Turn on Sync across devices on the old phone and let it sync. On the new phone, install Accountant, turn on sync with the same Google account and choose Use the cloud copy.

Without sync, use Create backup on the old phone, copy the file to the new one, and use Restore from backup. See Backup and restore.

A password-protected backup can't be opened without its password, and we can't recover it. Create a new backup.

Use Settings › Undo last import (only until the import syncs, if sync is on). See Importing.

Uninstall the app or clear its storage in Android settings. If you used sync, also delete the Accountant sync and .accountant_dont_delete folders from your Google Drive. See the Privacy Policy.